The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

  • Emin Babakus, Ugur Yavas, Osman M. Karatepe, Turgay Avci
  • Journal of the Academy of Marketing Science, June 2003, Springer Science + Business Media
  • DOI: 10.1177/0092070303031003005

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http://dx.doi.org/10.1177/0092070303031003005

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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