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Total Quality Management in a Luxury Hotel: A Critique of Practice. Godfrey Baldacchino. International Journal of Hospitality Management, vol. 14, no. 1, March 1995, pp. 67-78. Elsevier Science, 660 White Plains Road, Tarrytown, NY 10591-5153. $261 ann...
Journal of Travel Research, October 1995, SAGE Publications
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