What is it about?
How businesses organize themselves is tied to the outcomes they hope to achieve. As participants in that process, employees are key contributors to achieving organizational goals. This article evaluates the effectiveness of a variety of responses to employees who choose to position themselves outside of that process, with particular focus on the impact these responses have not only on the organization's bottom line, but also on other employees.
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Why is it important?
Difficult employees are fixtures in all work spaces. This article shows a variety of responses and evaluates the effectiveness of them vis a vis the larger organizational structure in which such employees operate.
Perspectives
This article is very interdisciplinary in its approach. The central example is drawn from a short story by Herman Melville, and the methodology of institutional ethnography applies a social science perspective to a business setting.
Lori Duin Kelly
Read the Original
This page is a summary of: Office Setting as Organizational Structure in “Bartleby the Scrivener”, SAGE Open, January 2017, SAGE Publications,
DOI: 10.1177/2158244017690430.
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