Predisposing Customers to Be More Satisfied by Inducing Empathy in Them

  • Cassandra Davis, Li Jiang, Patti Williams, Aimee Drolet, Brian J. Gibbs
  • Cornell Hospitality Quarterly, April 2017, SAGE Publications
  • DOI: 10.1177/1938965517704373

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http://dx.doi.org/10.1177/1938965517704373