Speak on Command: Language Put to Work: The Making of the Global Call Centre WorkforceLanguage Put to Work: The Making of the Global Call Centre Workforce By BrophyEndaPalgrave Macmillan, 2017 ISBN: 978-1-349-952244-1

• Karen Gregory

• New Labor Forum, April 2018, SAGE Publications
• DOI: 10.1177/1095796018765147