What is it about?
Identifying the role or the contribution of culture and technology in KM practice as seen by the KM professionals in India. Scholars have rated culture as the main driver of KM practice over technology? What are practitioners views in this regard - no management thinker have outlined this so far. Our paper critically examines the culture over technology to resonate that technology has more contribution or impact on KM practice than culture.
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Why is it important?
KM scholars have always rated the role of culture over technology in the KM practice. This orthodox view for long now has remained unchanged since technology has highly evolved in the modern times that is driving innovation and shaping future using technologies like AI, Big Data, IOT, machine learning etc. As KM changed from knowledge sharing to knowledge creation these views actually have limited the scope of technology in KM practice.
Perspectives
Authors surveyed 21 KM professionals in India to gather their views about whose role they value more - culture or technology? And why? Several discussions using structured interviews were conducted as per Delphi Method, to gather the practitioners views. Our research finds KM professionals testifying against the above hypothesis, giving more credit to new-age technology for their KM program success.
Dr Himanshu Dutt
Read the Original
This page is a summary of: Reviewing the Role Criticality of Culture and Technology in Knowledge Management Practice: From Practitioners’ Viewpoint, Metamorphosis, June 2019, SAGE Publications,
DOI: 10.1177/0972622519841935.
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