Whatever it Takes? Managing `Empowered' Employees and the Service Encounter in an International Hotel Chain

  • Carol Jones, George Taylor, Dennis Nickson
  • Work Employment and Society, September 1997, SAGE Publications
  • DOI: 10.1177/0950017097113008

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http://dx.doi.org/10.1177/0950017097113008

The following have contributed to this page: Dennis Nickson