Manager effectiveness drives organization performance
What is it about?
The Royal Hospital in Ottawa, Canada invested heavily in improving its manager effectiveness in a variety of ways. This article describes these initiatives, and their impact over time on employee engagement, client (patient) impact, and organizational outcomes. All dimensions increased.
Why is it important?
This provides a longitudinal study of results. It asserts that in order to improve organization performance, it is important that managers do their managerial leadership work. It lays a basis for the case that managerial leadership is a key factor in organizational success, and that CEOs and executives need to pay attention to ensuring that the right people are in managerial roles, and that they are focused on the right work.
The following have contributed to this page: Dwight Mihalicz
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