What is it about?

Previous studies reveal that outsourcing practices generally have negative consequences for employee job satisfaction. This study suggests that government outsourcing can improve employee job satisfaction through internal management practices, such as promoting knowledge sharing among employees.

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Why is it important?

Given that increased employee dissatisfaction can be considered indirect costs to organizations, for example employee withdrawal, it is important to be aware of the potential negative influence government outsourcing may bring to employees and how to design appropriate policies and environment which could reduce such threats. The findings of this study reveal a way to lessen the potential negative influence of outsourcing on employee job satisfaction, or even enhance the outcome, through promoting knowledge sharing.


The finding on the moderating role of knowledge sharing suggests that managing organizational conditions and environment can be a key to resolving concerns regarding employee dissatisfaction as a consequence of outsourcing practices in the US federal bureaucracy. Future studies may expand the range of variables used in this study to explore the potential mediating and moderating effects of other internal management practices to reveal the complex, nuanced relationships.

Gyeo Reh Lee
Indiana University System

Read the Original

This page is a summary of: How Outsourcing May Enhance Job Satisfaction in the U.S. Federal Bureaucracy: Exploring the Role of Knowledge Sharing, The American Review of Public Administration, April 2020, SAGE Publications,
DOI: 10.1177/0275074020913980.
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