What is it about?
The literature on outsourcing outcomes has focused on certain evaluation criteria—mostly market-oriented values—emphasized by external constituencies. Although the literature points to potential changes in working conditions and management practices resulting from outsourcing, and alludes to how these changes can affect employee attitudes, a firm understanding of outsourcing from the perspective of government employees remained elusive. This study reports evidence of the negative impact of outsourcing on perceived performance and a viable causal mechanism linking outsourcing to organizational performance.
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Why is it important?
Analyzing how government outsourcing influences employee perceptions and attitudes can foster a broader understanding of how this practice affects public organizations.
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This page is a summary of: Outsourcing and Organizational Performance: The Employee Perspective, The American Review of Public Administration, June 2019, SAGE Publications,
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