Optimizing Primary Care Telephone Access and Patient Satisfaction

  • Sherri L. LaVela, Jeffrey Gering, Gordon Schectman, Frances M. Weaver
  • Evaluation & the Health Professions, March 2012, SAGE Publications
  • DOI: 10.1177/0163278711411479

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http://dx.doi.org/10.1177/0163278711411479