What is it about?

Research on crisis lines has become increasingly important with the introduction of the new 988 line. We searched the current research on mental health crisis call, text, and chat lines in the U.S. and found that the research is lacking. Based on the gaps in the research, we put forth policy, research and practice recommendations that will help us better understand who uses these crisis lines, their effectiveness, and the ethics behind storage of user data.

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Why is it important?

Our recommendations can lead to more research on crisis lines and will show the importance of funding these lines to better serve populations at increased risk of suicide.


I am interested in how policy affects systems-level gaps in accessing care and when we found gaps in the literature about crisis lines, this reinforced my drive to understand how to make funding the mental healthcare system (and research on the system) a priority. My hope is through exposing the need to evaluate all aspects of these lines, that the need for funding this work and the lines themselves shines through.

Sasha Zabelski
University of North Carolina at Charlotte

Read the Original

This page is a summary of: Crisis Lines: Current Status and Recommendations for Research and Policy, Psychiatric Services, May 2023, American Psychiatric Association, DOI: 10.1176/appi.ps.20220294.
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