What is it about?
This article argues that conversational AI assistants should have a legal and ethical duty to act in users' best interests, as doctors or lawyers do. It explores how these systems should handle conflicts of interest, protect privacy, prioritize users over engagement and advertising, and earn trust through responsible design.
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Why is it important?
As conversational AI becomes more deeply integrated into people's lives, reports of AI-mediated harms, including encouragement of self-harm, psychosis, and emotional dependency, have highlighted the need for stronger standards of responsibility. This article introduces the concept of treating conversational AI as a digital fiduciary, offering a new framework that could reshape how these systems are designed and regulated.
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This page is a summary of: Who Does Your AI Work For? Designing Conversational Agents as Digital Fiduciaries, July 2026, ACM (Association for Computing Machinery),
DOI: 10.1145/3816046.3816299.
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