Using avatar robots to make people easier to approach strangers in public spaces

What is it about?

Many people feel anxious when talking to strangers, especially in public settings. This study explores whether robots can make these interactions easier. Participants were asked to approach strangers and share information in a shopping mall, either in person or by controlling a robot. Two types of robots were used: one showed the operator’s real face and voice (telepresence), and the other used an avatar that hid the operator’s identity. We found that participants approached strangers more frequently, reported less hesitation time, lower state anxiety, and reduced fear of talking to strangers when using robots compared to interacting face-to-face. The avatar robot was particularly effective in reducing fear, likely because it allowed participants to feel less exposed and worried about being judged. Pedestrians also reacted positively and were often curious about the robots, which made interactions easier.

Featured Image

Photo by Andy Kelly on Unsplash

Photo by Andy Kelly on Unsplash

Why is it important?

Talking to strangers is often stressful, which can affect how people perform in public-facing roles. This study shows that robots can reduce that anxiety and help people engage more easily.

Perspectives