Why some older adults easily use digital technology while others find it difficult?

What is it about?

This paper looks at why some older people have lesser or no issue using digital technology, while other struggle to do so. It found that older people use of digital technology depends on several key factors. Education and past experience with digital technology make a big difference. For example, those who had more schooling or used computers at work were more comfortable using devices like smartphones and tablets. Language also matters in multilingual settings as not all older people are necessarily conversant with English, which is the main language used in most apps and websites. Support from family and friends helps a lot too, as older people who receive help or encouragement from those around them are more likely to learn and keep using digital technology. On the other hand, health issues such as poor eyesight or shaky hands make it harder for some older people to use small devices, though this problem is becoming less serious thanks to better design and increasing level of fitness among younger cohorts of older people. Surprisingly, the study also found that older people who are wealthier are often less motivated to use digital technology, while those with fewer financial resources are more eager to learn. Overall, the study shows that promoting the use digital technology among older people is not just about giving them devices. It also means providing training, social and emotional support, as well as apps in languages they are familiar with.

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Why is it important?

As the world becomes more digital and the population gets increasingly older with an ageing population, helping older people to use digital technology is becoming increasingly important. This ensures that older people are not left behind even as our society becomes increasingly digitalized.

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