What is it about?

This research explores how a new type of artificial intelligence, Generative AI, can help fix slow and complex government services in Indonesia. By automating routine paperwork, analyzing data to help officials make smarter decisions, and creating better ways to communicate with the public, this technology offers a path to a more efficient and responsive government. Drawing from global studies and interviews with Indonesian experts, the paper confirms this potential but also points out major hurdles like protecting data privacy and ensuring the AI is used fairly. To navigate these challenges, the study provides a practical roadmap and a set of rules designed specifically for Indonesia's leaders, aiming to build a 'smart government' that uses technology to better serve all its citizens.

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Why is it important?

This paper's importance lies in its perfect timing and unique focus. As governments worldwide urgently debate how to handle Generative AI, your study provides an immediate and relevant analysis. What makes it unique is its specific focus on Indonesia, moving beyond generic, Western-centric advice to offer a rare, context-specific roadmap grounded in local expert insights. This makes a significant difference because the paper serves a dual purpose: it's a practical guide for Indonesian policymakers and a vital case study for leaders in other developing nations. This broad appeal to both a local and a global audience is key to increasing its readership and real-world impact.

Perspectives

From my perspective, this publication's greatest strength is its practical and actionable contribution. It moves beyond a purely academic discussion of Generative AI by providing a tangible governance framework and a practical roadmap specifically for Indonesian policymakers. This is particularly significant because of the paper's timeliness, addressing the urgent global need for responsible AI integration within a real-world, public sector context. The mixed-methods approach, combining a broad literature review with local expert insights, lends significant credibility to these recommendations. Ultimately, the paper serves as a valuable and well-researched case study that thoughtfully bridges the gap between high-level technological potential and the complex realities of implementation, offering a model that could be highly relevant for other developing nations.

Andry Alamsyah
Telkom University

Read the Original

This page is a summary of: Leveraging Generative AI for Public Service Innovation: A Path to Smart Government in Indonesia, Digital Government Research and Practice, December 2025, ACM (Association for Computing Machinery),
DOI: 10.1145/3761820.
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