What is it about?
This article reviews trust in Human–Robot Interaction, focusing on home service robots. It examines factors such as reliability, transparency, appearance, and culture, outlines methods for measuring trust, and highlights research gaps to guide the design of adaptive and trustworthy robots.
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Why is it important?
It is timely relevance and interdisciplinary depth, offering a fresh lens on a rapidly evolving field. As home service robots become more embedded in daily life especially in eldercare, domestic assistance, and smart environments your work addresses the urgent need for trust-centered design.
Perspectives
I see trust in Human–Robot Interaction is not just only as a technical issue, but also as a human necessity. As home service robots become part of everyday life, it felt essential to bring together fragmented insights into a single, accessible framework that could guide both research and real-world design. Our aim was to bridge the gap between theory and practice, exploring what trust means, how it changes over time, how it can be measured, and why it must be ethically grounded. We hope this work supports researchers, developers, and policymakers in creating robots that are not only functional but also socially intelligent and culturally aware, capable of earning and sustaining human trust in the most personal spaces of life.
Hailu Beshada Balcha
Read the Original
This page is a summary of: A Review on Human-Robot Trust in Home Service Robots, ACM Transactions on Human-Robot Interaction, June 2025, ACM (Association for Computing Machinery),
DOI: 10.1145/3737893.
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