Privacy Strategies for Conversational AI and their Influence on Users' Perceptions and Decision-Making

What is it about?

Ever wondered how you can control your privacy when using voice assistants and chatbots? This article investigates three privacy control strategies for Conversational AI systems designed to empower users and support their decision-making regarding data deletion. Through an experimental user study, the article uncovers the impact of these strategies on user behaviour and perceptions. While the findings show that the designed strategies can alter user behaviour, they don't significantly affect user perceptions of privacy. The authors conclude by suggesting future research directions to create effective privacy controls for CAI systems.

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Photo by Dayne Topkin on Unsplash

Photo by Dayne Topkin on Unsplash

Why is it important?

This article addresses the pressing issue of designing privacy controls for chatbots and voice assistants alike. It emphasizes the need for user-friendly and effective privacy controls in Conversational AI, as privacy regulations increasingly demand transparency and data control. The findings highlight the importance of carefully designed privacy strategies and the potential for such strategies to support users in their privacy decision-making. This work is timely and holds the potential to shape the future of privacy controls for Conversational AI systems.