What is it about?
Empathy is the ability to understand and share the emotions of others. In this work we investigate the meaning, importance, practices, and effects of empathy from the perspective of software practitioners. We apply a thematic synthesis of grey literature. We analyzed 22 articles from DEV, an online community used by software developers.
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Why is it important?
Despite its relevance for research and practice in software engineering, it is still an under-researched topic.
Perspectives
We organize this body of knowledge in a framework supporting new research efforts. The framework may also support software professionals to develop empathetic skills in SE.
Lidiany Cerqueira
Federal University of Bahia
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This page is a summary of: A Thematic Synthesis on Empathy in Software Engineering based on the Practitioners' Perspective, September 2023, ACM (Association for Computing Machinery),
DOI: 10.1145/3613372.3613407.
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