What is it about?
Along the course of a disease, patients go through changing physical, emotional, and social challenges. As a result, their values, i.e. what they find important in life, may change over time as well. We present a new method for eHealth designers to respond to these changes based on value sensitive design and journey mapping.
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Photo by Alvaro Reyes on Unsplash
Why is it important?
Little is known about how to use, combine, and adapt research method to map how patients' values change over time. Our empirical findings and hands-on examples guide future researchers in identifying and mapping important events, emotions, and values along the patient journey.
Perspectives
As there are still open questions concerning theory and practice of value sensitive design, methodological innovation remains necessary. We hope that our findings may inspire future researchers to further build upon the complex field of value sensitive design. And ultimately, we hope that our mapping approach leads to the design of more value sensitive eHealth solutions.
Michael Bui
University of Twente
Read the Original
This page is a summary of: Patient Journey Value Mapping: Illustrating values and experiences along the patient journey to support eHealth design, September 2023, ACM (Association for Computing Machinery),
DOI: 10.1145/3603555.3603558.
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