What is it about?

This paper is about how older adults who are blind or have low vision (BLV) acquire smartphones, in particular iPhones, and learn how to use them. Through five interviews, we found that stories that people share about accessibility of iPhones can be misleading, expert iPhone users' knowledge is needed although scarce, and although smartphones increase access to society, using a smartphone with accessibility features can isolate BLV people from people who do not use these features.

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Why is it important?

Understanding how older adults who are blind or have low vision acquire and learn smartphones can lead to more accessible technology and designs.

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This page is a summary of: Smartphone Stories: Experiences of Blind and Low Vision Older Adults in Acquiring a Smartphone, July 2023, ACM (Association for Computing Machinery),
DOI: 10.1145/3563703.3596639.
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