What is it about?

Key performance indicators (KPIs) play an important role in making decisions for correct and timely investments. Validation of desired properties of KPIs demands the execution of business processes. However, KPIs are often designed for a business sector assuming fragmental knowledge about business processes. The validation of properties of KPIs is postponed until the KPIs application in business processes of organizations. This approach often results in misleading KPIs. We present a method that enables validation of KPI properties without implementation of KPIs in organizations. The method takes advantages of a combination of goal modeling, conceptual modeling and executable Protocol Modeling. The compositional semantics of Protocol Modelling allows for building abstract executable protocol models using the fragmental information about business processes. The goal models and conceptual models are used for analysing the results of the process execution and reasoning about properties. The method is demonstrated with a real KPI document from the medical sector.

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Why is it important?

The KPis on models can be validated if they correspond to business goals. Validation on models is not painful for the personnel.

Perspectives

We have already seven master research projects defended by students in the basis of this work.

Dr Ella E. Roubtsova
Open University of the Netherlands

Read the Original

This page is a summary of: A method for modeling of KPIs enabling validation of their properties, January 2013, ACM (Association for Computing Machinery),
DOI: 10.1145/2492437.2492440.
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