What is it about?
This work examined and reported the level of usage of conversational systems by the various governments in Nigeria considering the prospects of such systems being usable to bridge the digital divide prevalent in the country and being usable to reach the vast majority of the populace.
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Why is it important?
It is quite clear from our findings that there is a need for governments to leverage on the use of conversational systems, especially the voice-based chatbots to provide services for the populace in order to bridge the digital divide and bring governance to the grassroots. Using voice-based chabots will allow the vast majority of those who are not computer literate, but who can use cellular phones have access to government services. The use of text-based ones should also be considered so that those who are literate can have options for interacting with the governments. There is also a need for the North Central zone to catch up with the other zones in web presence.
Perspectives
This publication is unique in the sense that it provides very useful information to the readers on an area that researchers have yet to explore, but which has very good prospects.
Olufemi Oyelami
Bowen University
Read the Original
This page is a summary of: A Determination of the Level of Adoption of eGovernment-based Conversational Systems in Nigeria, April 2023, ACM (Association for Computing Machinery),
DOI: 10.1145/3599609.3599616.
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