What is it about?
"Avatar Work" is being implemented in society. Avatar Work allows people with disabilities who have difficulty leaving their homes to remotely engage in physical works such as customer services through avatar robots. In this context, the avatar robot cafe has been opened to provide passive customer service, responding to requests for café visitors and serving drinks. On the other hand, mobile proposal-based customer service, in which an avatar robot actively works and sells while moving around like a peddler, has not yet been realized. In order to enable avatar work in a variety of occupations, we propose a mobile sales system using a mobile frozen drink machine and an avatar robot “OriHime”, focusing on mobile customer service like peddling.
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Photo by Kevin Bluer on Unsplash
Why is it important?
In this study, we focused on proposal-based customer service, in which the pilot proactively proposes products and services. For proposal-based customer service with action, it is necessary to realize two functions: communication and sales behavior including movement. For this purpose, we developed a peddling robot system that combines the avatar robot OriHime with a sales function, and prepared an operating interface for the system.
Perspectives
The ability to serve customers with proposals that involve physical action, such as peddling, would allow for a diverse range of jobs to be avatarworked, increasing both employment opportunities and options for people with disabilities. Creating a work-friendly environment for people with disabilities helps to realize a society that is inclusive of people with disabilities.
Dr. Yoichi Yamazaki
Kanagawa Institute of Technology
Read the Original
This page is a summary of: Interaction in Remote Peddling Using Avatar Robot by People with Disabilities, December 2022, ACM (Association for Computing Machinery),
DOI: 10.1145/3527188.3563915.
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