What is it about?

We organized focus groups with professional human museum guides and allowed them to imagine how they could enhance their work with cutting edge technology. Thus, we present a user study with ten experienced tour guides, currently working in the museum of modern art of the Basil & Elise Goulandris Foundation. Based on a three-phase procedure, the study is designed to empower professionals into envisaging their work in symbiosis with current technological developments.

Featured Image

Why is it important?

Usually, human guides are left outside the equation. Museum apps are designed without the human guides into the picture. This is among the very few works that envision a cooperation between human and technology guides and ways to create a hybrid museum collaboration between the two.


Technology often has strong ethical implications. In the case of museum guides, humans might loose jobs. The current work, allows us to envision future situations where humans and technologies work together to enhance the human guides jobs and not to replace them. This is particularly why I very much liked this work.

Angeliki Antoniou
University of West Attica

Read the Original

This page is a summary of: “Real Change Comes from Within!”: Towards a Symbiosis of Human and Digital Guides in the Museum, Journal on Computing and Cultural Heritage, February 2022, ACM (Association for Computing Machinery),
DOI: 10.1145/3465557.
You can read the full text:



The following have contributed to this page