A study of manipulative and authentic negative reviews

  • Snehasish Banerjee, Alton Y. K. Chua
  • January 2014, ACM (Association for Computing Machinery)
  • DOI: 10.1145/2557977.2557984

Not all criticisms in reviews are authentic

Photo by Markus Winkler on Unsplash

Photo by Markus Winkler on Unsplash

Why is it important?

It shows the extent to which spammers are adept in passing fake negative reviews on hotels as authentic.

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The following have contributed to this page: Dr Snehasish Banerjee

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