How leadership training saves money in healthcare

What is it about?

A study of the “Service Line Leadership” programme at Nottingham University Hospitals NHS Trust. In order to support improved financial performance, Nottingham University Hospitals NHS Trust specified and commissioned a “hands on” financial leadership training. The resulting “Service Line Leadership” programme, was developed and adapted from a commercial model. The programme sought to develop business like skills for clinicians to inspire trust, clarify purpose, align systems and unleash talent.Over three years “Service Line Leadership” attracted 425 participants (including 69 consultants). Eleven schemes arising from the programme were evaluated using the Kirkpatrick model to measure results, behaviour change, effective learning and reaction to the programme. Quality impact assessments were undertaken where appropriate. The study demonstrates: • efficiencies of £9.4m, with £3.3m being attributed to the leadership training • a return on investment for the programme of 364%, • a small, but statistically significant, improvement in management behaviours using a 360° tool, • examples of behaviour change and improved confidence, leading to improved individual and team performance, • which leadership skills were acquired, • 92% of participants would recommend the programme to a friend or colleague.

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Photo by Natanael Melchor on Unsplash

Photo by Natanael Melchor on Unsplash

Why is it important?

There is little quantitative analysis of the impact of leadership training in healthcare. The study provides evidence indicating that financial performance in a healthcare setting can be maximised when projects: • support leaders through leadership training, • include a granular understanding of their costs, • and are clinically led.

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