What is it about?

The authors propose a more comprehensive open systems performance management framework--a W.I.S.E. framework--and a model of leadership needed to implement such systems-- knowledge brokers -- who orchestrate both the demand for and supply of evidence. W.I.S.E. stands for a performance management framework that is (W)holistic-tracks internal efficiency & effectiveness measures; (I)Integrative -tracks measures of the effects of governmental actions on public value, and intended and unintended consequences on the ecosystem and their sustainability; (S)Synergetic in articulating, measuring and testing the assumptions built into their operating models; and (E)Ecosystem-oriented in learning from routine monitoring of the dynamic environment in which their organizations strive to achieve their mission and adapting to it.

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Why is it important?

The W.I.S.E performance management framework engages organizations to dynamically measure, manage and adapt their strategies to positively impact the ecosystem in which they operate and support sustainable practices. Specifically this paper provides: A call to action for federal agencies to develop an open systems performance management framework that: o supports better integration and use of internal and external data, o derives synergies among its elements, and o deliberately measures and monitors ecosystem changes to adapt organizational strategies in a timely fashion. A model for the role of the knowledge broker, e.g., Chief Evaluation Officer, who should strategically direct agency-wide evidence building efforts, and coordinate the agency components that collect and analyze data to provide agency leaders and managers with relevant and timely evidence to inform decisions.


Governments are the key entities empowered with the management & stewardship of public goods. Both individual agencies and governments should take leading actions to demonstrate their support of the sustainability of our economy, environment and society. The W.I.S.E. Performance Management Framework offers governmental agencies a North Star on how to set and measure performance metrics that take into account agencies' impacts on the ecosystems in which they operate and the leadership model to support the infrastructure necessary to generate the evidence for a dynamic W.I.S.E. organizational strategy and performance.

Ioana Munteanu
US General Services Administration

Read the Original

This page is a summary of: Leading and Learning through Dynamic Performance Management in Government, Public Administration Review, December 2019, Wiley,
DOI: 10.1111/puar.13126.
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