What is it about?

Outsourcing involves a process that begins with the provider selection, passing through a series of negotiations, and reaching the definition of a contract, which will guide and delimitate the execution of activities, the interaction, and the relationship between the involved parties. To ensure the success of this relationship, several factors under contractual and relational governances have been defined in the literature. Our work aims to corroborate the importance of literature findings about contractual aspects and critical success factors by presenting a ranking and correlation analysis and emphasize that companies may use these factors as criteria to improve their outsourcing relationships by developing a partnership status.

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Why is it important?

We established the main aspects and factors based on the literature, resulting in specific sets. Then, a survey was conducted with outsourcers and providers in the Recife's IT pole (Pernambuco, Brazil) to collect data and determine the relative importance and correlations between the elements of these sets using a methodology based on ranking problems (P.γ) and nonparametrical correlation analysis.


We believe that the data collected and analyzed according to the methodology we chose to follow may be used by companies, professionals and researchers to assist in their understanding of the progressive development of partnerships based on ICT outsourcing contracts.

Prof. Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas

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This page is a summary of: Information technology outsourcing relationship integration: a critical success factors study based on ranking problems (P.γ) and correlation analysis, Expert Systems, February 2017, Wiley,
DOI: 10.1111/exsy.12198.
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