What is it about?
During a public health crisis, different social media platforms may play various roles because of their distinct features. For example, WeChat public accounts are capable of sharing long and full-length articles while Weibo shares short but instant information. WeChat shares more situational information such as notifications, caution and advice, and criticizing information, whereas Weibo shares more emotional support and help‐seeking information.
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Why is it important?
Strategically differentiated managerial evidence of different social media platforms is of great importance to enhance crisis communication processes by balancing their strengths and weaknesses.
Perspectives
This study aims to uncover the platform‐specific situational information‐sharing characteristics by differentiating the major types of information published in Weibo and WeChat during different phases of the Changsheng fake vaccine crisis.
Lifang LI
King's College London
Read the Original
This page is a summary of: Characterizing the role of Weibo and WeChat in sharing original information in a crisis, Journal of Contingencies and Crisis Management, September 2022, Wiley,
DOI: 10.1111/1468-5973.12433.
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