What is it about?
Business Process Management (BPM) is known as a management approach that uses tools and methods to support business process analysis, project and control in an efficient manner. A prominent means by which to ensure the success of BPM is by using Information Technology (IT) tools as Business Process Management Systems (BPMS). This work demonstrates how the multicriteria decision aid may be applied to help the selection of this kind of system.
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Why is it important?
Two cases studies were developed, together with two different IT experts, which provided satisfactory results and evidence that the proposal is appropriate for this kind of problem.
Perspectives
We try to demosntrate how decision making tools may be applies in real cases into organizations to select the tool more aligned with managers perspective.
Prof. Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas
Read the Original
This page is a summary of: Selection of a Business Process Management system: An analysis based on a Multicriteria problem, October 2014, Institute of Electrical & Electronics Engineers (IEEE),
DOI: 10.1109/smc.2014.6973923.
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