Omni-channel service operations: Building technology-based business networks

  • Joao Reis, Marlene Amorim, Nuno Melao
  • September 2017, Institute of Electrical & Electronics Engineers (IEEE)
  • DOI: 10.1109/soli.2017.8120977

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http://dx.doi.org/10.1109/soli.2017.8120977