What is it about?
Technological product and process innovations that are actively being used in the hospitality space to deliver enhanced guest experiences.This study is the one of the few empirical explorations of the techno-based strategies adopted by luxury hotels.
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This page is a summary of: Techno-business strategies for enhancing guest experience in luxury hotels: a managerial perspective, Worldwide Hospitality and Tourism Themes, May 2021, Emerald,
DOI: 10.1108/whatt-09-2020-0121.
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