Toyota Kata as a KM solution to the inhibitors of implementing lean service in service companies

Helio Aisenberg Ferenhof, Andre Henrique Da Cunha, Andrei Bonamigo, Fernando Antônio Forcellini
  • VINE Journal of Information and Knowledge Management Systems, August 2018, Emerald
  • DOI: 10.1108/vjikms-11-2017-0083

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