What is it about?

The purpose of the intelligent approaches for an organisation’s management system change is knowledge transfer obtained through a web-based role-play simulation. Such change occurs in the organisation during its transition to a new version of the ISO 9001:2015.

Featured Image

Why is it important?

The benefit of the training using web-based role-play simulation is the thorough knowledge that players within organisational management can gain in a short period. Reduced resistance to change is also stressed and the complexity and dynamism of the internal environment considered.

Perspectives

This paper is based on a literature review and the experience of the authors and a team of international teaching and research staff, as well as on information obtained from satisfaction surveys. The primary model has been developed at the Technical University of Košice. It was tested by students, but also by managers and other employees in several industrial organisations, as well as services, over 20 years.

Prof., PhD. Kristina Zgodavova
Technical University of Kosice

Read the Original

This page is a summary of: Intelligent approaches for an organisation’s management system change, The TQM Journal, August 2016, Emerald,
DOI: 10.1108/tqm-10-2015-0130.
You can read the full text:

Read

Contributors

The following have contributed to this page