An examination of influencing factors on service experiences to improve healthcare quality in medical tourism

What is it about?

Why do patients choose certain hospitals for medical treatment away from home? This study explores the growing field of medical tourism in Chhattisgarh and identifies the key factors that shape patient experiences, such as quality treatment, trust, affordability, hospital facilities, and support services. Based on feedback from 340 medical tourists, the research reveals how these factors influence patient satisfaction and recovery. The study also provides practical suggestions for hospitals and policymakers to improve healthcare services and attract more medical tourists.

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Photo by JESHOOTS.COM on Unsplash

Photo by JESHOOTS.COM on Unsplash

Why is it important?

This article is important because it highlights how healthcare and tourism together can contribute to economic growth and better patient care in emerging regions like Chhattisgarh. With increasing numbers of people travelling for affordable and quality medical treatment, understanding patient expectations has become essential for hospitals, policymakers, and the tourism sector. What makes this study unique is its comprehensive approach in identifying the real factors that influence medical tourists, including clinical quality, trust, affordability, infrastructure, support services, and regulatory environment. Unlike many general studies, this research uses scientific statistical methods and real responses from 340 patients to provide practical and actionable recommendations that can improve both healthcare services and patient satisfaction.