What is it about?
The Paper assesses how ISO 9001 has been able to influence organizations' performance in various parameters including enhanced revenue and other non financial gains
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Why is it important?
It is important for organizations looking to improve themselves and using models that work
Perspectives
The Paper is timely at a period when practical models are required in the highly dynamic business environment and thus important for organizations to learn from others on models that have worked
Mrs Jacqueline Ochieng
Kenya Institute of Management
Read the Original
This page is a summary of: The impact of ISO 9001 implementation on organizational performance in Kenya, The TQM Journal, October 2015, Emerald,
DOI: 10.1108/tqm-06-2015-0071.
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