Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements

Arash Shahin, Somaye Mohammadi, Hossein Harsij, Mahmoud Reza Rahbar Qazi
  • The TQM Journal, January 2017, Emerald
  • DOI: 10.1108/tqm-05-2015-0059

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