What is it about?
This paper presents the experience and impact of implementing the ISO 9001:2008 Standard at the University of Nairobi, in terms of records management, document control, service delivery, customer satisfaction, work environment, infrastructure, quality culture and overall operational performance
Featured Image
Why is it important?
The experience and achievements may encourage other institutions of higher learning to implement or improve quality management systems according to ISO 9001 Standard
Read the Original
This page is a summary of: ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study, The TQM Journal, October 2015, Emerald,
DOI: 10.1108/tqm-04-2015-0053.
You can read the full text:
Contributors
The following have contributed to this page
