Governing AI with trust: an adaptive framework for institutional legitimacy in the UK public sector

What is it about?

This article explores how artificial intelligence (AI) is being used in UK public services, such as healthcare and government platforms, and why existing laws and regulations may not be enough to ensure that people can trust these systems. It introduces a new model of AI oversight focused on building public trust through better coordination, transparency, and accountability across government institutions. The article uses real examples, like NHS AI tools and government algorithm registers, to show where current approaches fall short. It offers practical ideas for how public agencies can work together more effectively to make sure AI is used in ways that are fair, open, and trustworthy.

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