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The case describes a comprehensive transformation from Conventional management to lean management and business prazctices, with an emphasis on the largely non-financial performance measures used to support the transformation. Around the time of the lean transformation, the balanced scorecard, a multi-dimensional measurement approach was introduced to address the problems of excessive reliance on financial performance measures. Students are asked to compare and contrast Wiremold's approach to the balanced scorecard.

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This page is a summary of: Performance measurement in a Lean organization: the case of the Wiremold company, The CASE Journal, February 2022, Emerald,
DOI: 10.1108/tcj-02-2021-0039.
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