User difficulties working with a business classification scheme

What is it about?

A research project to find out what difficulties users of the business classification scheme at the Western Australia Police experience when registering, searching and retrieving records in the EDRMS.

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Why is it important?

This unique perspective of business classification scheme users is important information that records and information management professionals can use to make their BCS and file plan easier to use, and to make it more intuitive and more aligned to the business processes and activites of the organisation.