What is it about?
Volunteers are increasingly being used to deliver UK public library services. This paper reports on a presentation delivered at the 11th Northumbria Performance Measures Conference. It examines the most important things to consider when using volunteers to ensure a suitable quality and professionally delivered public library service.
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Perspectives
These conference proceedings provide initial thoughts about this topic, and I hope to publish further detail about my prof doc research shortly.
Dr Biddy Casselden
Northumbria University
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This page is a summary of: Issues of quality and professionalism of library volunteers, Performance Measurement and Metrics, July 2017, Emerald,
DOI: 10.1108/pmm-05-2017-0017.
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