What is it about?
This publication explains how to implement the Balanced Scorecard in an academic, service-oriented environment, the elegant simplicity of the model and how it helps you identify meaningful indicators.
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Why is it important?
Those working with complex frameworks should consider reading this article about implementing a simply structured, cohesive model, which also assists you in identifying appropriate metrics.
Read the Original
This page is a summary of: Aligning planning with outcomes, Performance Measurement and Metrics, July 2013, Emerald,
DOI: 10.1108/pmm-03-2013-0010.
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