Recognizing and realizing the value of customer-focused property management

What is it about?

The real estate literature makes a strong case for customer-focused property management. It shows that treating tenants as valued customers can help real estate investors achieve their financial goals and put them in a better position to take advantage of emerging market trends. Furthermore, it suggests that real estate investors and the property managers working on their behalf can realize these benefits by adopting a series of straightforward best practices. This review of the literature explores these themes in order to increase awareness of the value that can be derived from embracing customer service and ensuring tenant satisfaction.

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