Psychometric sifting to efficiently select the right service employees

  • John E.G. Bateson, Jochen Wirtz, Eugene Burke, Carly Vaughan
  • Managing Service Quality, September 2014, Emerald
  • DOI: 10.1108/msq-04-2014-0091

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http://dx.doi.org/10.1108/msq-04-2014-0091

The following have contributed to this page: Jochen Wirtz