An integrated-process model of service quality, institutional brand and behavioural intentions

Parves Sultan, Ho Yin Wong
  • Managing Service Quality, September 2014, Emerald
  • DOI: 10.1108/msq-01-2014-0007

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http://dx.doi.org/10.1108/msq-01-2014-0007

The following have contributed to this page: Dr Parves Sultan and Dr Ho Yin Wong