What is it about?
The paper describes the development of a scale designed to measure organizational and personal factors that may trigger customer aggressive behavior in health care services
Featured Image
Read the Original
This page is a summary of: Antecedents of customer aggressive behavior against healthcare employees, Management Research The Journal of the Iberoamerican Academy of Management, June 2017, Emerald,
DOI: 10.1108/mrjiam-09-2015-0609.
You can read the full text:
Contributors
The following have contributed to this page
