Unlocking organizational change: servant leadership, change resistance and the mediating role of emotional intelligence

What is it about?

This paper aims to elucidate the efficacy of supervisor servant leadership as a strategic tool for preparing employees for organizational change and adeptly guiding them through the transformative process. Specifically, the study investigates how these leaders cultivate emotional intelligence among employees, fortifying their capacity to cope with and resiliently resist change. Overall, we aim to answer 1) whether supervisor servant leadership reduces employees’ resistance to change and 2) whether it occurs directly or indirectly, via the increased level of emotional intelligence that this leadership is capable to foster among employees. In doing so, this study reinforces previous literature that has already highlighted the important role of servant leadership to facilitate any organizational change necessary to increase the company's success and survival, but more importantly, bring to light potential mechanisms (emotional intelligence) that can explain this role of servant leadership.

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