Attaining competitive positioning through SPC – an experimental investigation from SME

Rajiv Sharma, Manjeet Kharub
  • Measuring Business Excellence, November 2014, Emerald
  • DOI: 10.1108/mbe-10-2013-0050


Mr Manjeet Kharub
National Institute of Technology Hamirpur

Implementation of quality management has become a ubiquitous practices in industry over the last few years. Quality management tools and techniques impose a certain set of disciplines in which they assist organization to improve progressively by building and sustaining positive interactions. Statistical process control (SPC) has been found a valuable technology for understanding process dynamics and is used as an integral part of monitoring, managing and improving the performance of a process through the effective use of statistical methods. This paper provides clear-cut idea of the usage of SPC in discovering and analyzing the causes of variation. To this effect authors built a conceptual framework consisting of four phases i.e. preparation, definition, measurement and control phase. Further, the practical support for the proposed framework has been provided by illustrating a case from SME engaged in machining of automobile parts.

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The following have contributed to this page: Dr Rajiv Sharma and Mr Manjeet Kharub